Refund policy
Exchange and Return Policy
You have 15 days after delivery to request an exchange or return for items purchased at full price (not on sale).
We do not accept exchanges or returns for:
- items purchased on sale or with a discount;
- items purchased during our live sales.
Conditions
Items must be unworn, in perfect condition, in their original packaging, and accompanied by proof of purchase.
How to request
Contact us at flordicrystal@gmail.com or on WhatsApp at (781) 428-6979 before sending the item. Items sent back without a prior request will not be accepted.
Return shipping
Return shipping costs are paid by the customer. Please send returns to:
Flor di Crystal – 1244 Highland Street, Suite 3, Holliston, MA 01746, USA.
Defective or wrong item
Let us know within 48 hours of delivery, with photos, and we will make it right at no cost to you.
Refunds
Once we receive and inspect the item, the refund is issued to the original payment method within 10 business days.